KENNESAW, GA -- If you've got patience, are a good listener and have a positive attitude, you could land one of 1,000 seasonal jobs or one of 400 permanent ones in the Ryla Call Center in Kennesaw.

You'll be taking customer calls from top companies and helping resolve questions and complaints.

"With the growth that Ryla is undergoing right now, we feel really confident that a good majority of the individuals on seasonal who are interested will have an opportunity to stay on with us," said Karen Clay of Ryla.

For call center candidates, it's been a tough road looking for work.

"Really hard," said job candidate Cameron Sankey. "Looking for a job since January after my birthday. It was ugly. Everywhere I go they say 'We'll give you a call back.' I'm frustrated, very frustrated."

"I've been out of work since 2008," said another Ryla candidate Jazzsmine Howard. "I graduated from high school in May of 2008 and I worked a little while after I graduated, and I've been of work ever since then."

Both candidates got the jobs and will start training at once and start answering phones in about a week.

And whether it's on a phone call or in an interview, it's all about attitude.

"The person on the phone doesn't know you," said Ryla's Andre Malone who had been in the call center business for years. "How can you get upset about what they are upset about? Let them be upset and see if you can help them."

To apply visit www.Ryla.com

How many times have you made your way through the telephone maze to a customer service help desk, only to figure out you’re talking to somebody on the other side of the world? Now there’s a lawmaker who thinks there ought to be a law to change that.

In an effort to slow the outsourcing of American jobs, New York Senator Charles Schumer is proposing a tax on companies that transfer calls with U.S. area codes to foreign call centers. His proposed legislation would tax companies 25 cents for each customer service phone call that is outsourced to a foreign call center. Schumer also wants to make companies inform customers when their calls are being transferred outside the U.S. and to which country.


“This bill will not only serve to maintain call center jobs currently in the United States, but also provide a reason for companies that have already outsourced jobs to bring them back,” said Sen. Schumer in a statement.

Under Schumer’s proposed bill, companies would also be required to report their total number of customer service calls and the amount rerouted to foreign call centers.

Many American companies place call centers overseas to save costs. India, Indonesia, Ireland, Canada, the Philippines and South Africa are among the countries that U.S. companies use to outsource call centers.