ACS Lays off 181 From Houston Call Center
1:41 AM
Affiliated Computer Services Inc. has laid off 181 employees from its Houston facility, according to a letter sent to the Texas Workforce Commission.
In a letter dated Dec. 21, ACS (NYSE: ACS) wrote the positions — mainly in telesales and customer care — were “eliminated due to lack of work.”
This comes a few months after the Dallas company added 120 positions in Houston when local clients began experiencing more business.
Employees were terminated that day, but are receiving wages and benefits for the next 60 days as well as job placement assistance within ACS.
The facility, at 7324 Southwest Freeway near Fondren Road, is one of four in Houston, and acted as the company’s customer service and sales operation for an unnamed client. Due to the elimination of jobs, the facility will revert back to the client, according to a company spokesman.
ACS, which employs 34,000 customer service agents in 150 call centers around the world, has about 1,300 employees in Houston.
In a letter dated Dec. 21, ACS (NYSE: ACS) wrote the positions — mainly in telesales and customer care — were “eliminated due to lack of work.”
This comes a few months after the Dallas company added 120 positions in Houston when local clients began experiencing more business.
Employees were terminated that day, but are receiving wages and benefits for the next 60 days as well as job placement assistance within ACS.
The facility, at 7324 Southwest Freeway near Fondren Road, is one of four in Houston, and acted as the company’s customer service and sales operation for an unnamed client. Due to the elimination of jobs, the facility will revert back to the client, according to a company spokesman.
ACS, which employs 34,000 customer service agents in 150 call centers around the world, has about 1,300 employees in Houston.
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