Gone are the days when call centers were rare breeds and outsourcing their services were a luxury or an option -of no -choice -available at low or cheap costs. Now, when owing to globalization, the world has become one, so do the countries and businesses. The growth of business knows no borders or nationality. Because of this, the increasing influx of customer calls, the pressure to bolster your brand against others, technical functions gone awry or being at loggerheads with employees for non-adherence to schedules and so on has proved the salt of call centers.

Read More...