An inbound call center deals with calls made by the consumer to obtain information, report an issue, or request for technical assistance. For inbound services, the subscriber or vendor typically provides a toll free number (800 or 888) prefix so the caller does not get charged in his/her calls. These types of services are crucial to most major businesses, such as utility companies and mail-order catalog firms, but entail a great deal of maintenance and cost for the business.

Call Centers India’s professionals undergo an intensive training program to provide world class customer support in the inbound framework. Some of the services CCI professionals successfully accomplish are:

Customer Services: An integral part of a company’s value proposition, these involve activities that enhance your customer’s level of satisfaction, with the aim of going beyond their expectations in fulfilling the customers’ technical and non-technical issues.

Order-taking: Order taking call center services let you maximize your resources by allowing customers to call a number to speak to a live person and ask questions. Our agents are well trained for handling such calls, taking orders and can additionally even up-sell or cross-sell in the process.

Sales and up-sells: Our agents are trained to market and sell additional products and services with higher value levels than those currently being purchased or subscribed to by the customer.