Real-time Monitoring:
The Multimedia Call Centers India allows the supervisor at any time the activities of an agent or group of agents can meevolgen and may result in good jobs. This he / she also always able to monitor the progress of the campaign and can therefore be adjusted as the situation demands.

Example:
When an agent false information to the customer, the supervisor immediately intervene and its back on the right path to.

Standard Reports:
A supervisor can always get reports that a picture of the productivity of an agent, a group of agents or the evolution of each campaign. Such reports give an overview of eg the number of successful calls per agent, the number of callers waiting in the queue per agent, the service level and the status of the agents.

Statistics:
The Multimedia Call Centers India statistics can always retrieve all call center activities. These statistics can proactively respond and timely adjustments where necessary.