For a customer service representative, at the same time there are several types of call. Some calls are easy, where the customer has only one quick question but other calls can be difficult, especially when there is a problem with the client's invoice. However, depending on the type of industry you work in some of these calls can be really interesting. These contact centers serving customers in a wide variety of industries ranging from cell phones to personal products to how to prepare the turkey on Thanksgiving Day.

Many of us call centers, customer contact every day and we do not realize. Most of customer service representatives are friendly and helpful and do not think that we are talking to a huge corporation, perhaps in a different country, unless we hear a certain accent. Working in a customer contact center can be a fun and rewarding. Customers from all walks of life need talented and dedicated people to help with all sorts of issues.