The Objectives of a center specializing in incoming calls can be manifold.

Toll free information to anyone after an event (air disaster, for example). that allows the dissemination of informations slowly and calm, giving a positive images of the situation (aid available). It speaks well not only call center, and also of "Contact Center".

Service: the hotlines, often to manage the problems encountered by customers of FAI, work through call centers.

Making appointment (eg for medical practices), or orders, in particular for the mail.

Customer Service: resolution of queries, information delivery, care of needs.

Help Desk or Help Desk: Service to deliver a specialized support by phone through a call center executive with specialized expertise on a specific subject.

"The benefits that are more attractive to many people: do not need work experience, working time and can earn extra money with commissions from sales. But not everything that glitters is gold. Among the disadvantages are the pressure achieve a goal of selling, dealing with the aggression of the people they call, perform a monotonous task, take time to relax or be controlled to the bathroom and in some cases have come to a hearing by the use of headphones to work. "



These and other concepts arising from the repetition of "bias" in reference to the practice as in call centers, at any rank you want to analyze.

As in previous occasions, I am not saying that all call centers are perfect and respectful of the value and conditions of the people they employ, but I think there is a tendency to abuse a stereotypical, old and far from the reality of call centers today. Strong signal that we are working in this industry still have much to learn to better communicate our strengths and demonstrate to society (and the press) that the industry provides employment to touch all generations, in good working conditions climate, respect and according to international quality standards, among many other benefits.