The Objectives of a center specializing in incoming calls can be manifold.

Toll free information to anyone after an event (air disaster, for example). that allows the dissemination of informations slowly and calm, giving a positive images of the situation (aid available). It speaks well not only call center, and also of "Contact Center".

Service: the hotlines, often to manage the problems encountered by customers of FAI, work through call centers.

Making appointment (eg for medical practices), or orders, in particular for the mail.

Customer Service: resolution of queries, information delivery, care of needs.

Help Desk or Help Desk: Service to deliver a specialized support by phone through a call center executive with specialized expertise on a specific subject.