Today there are many companies in various sectors which need a place from where customers can ask questions & problems and where information about the customer in an efficient manner can be collected. As a company we want is success. But in a highly competitive market success to achieve satisfied customers have been necessary, which is a solid long-term relationship can develop. Customer satisfaction is a key factor in the profitability of a firm.

Often we as a company faced with the fact that customers are increasingly better educated and increasingly higher demands. Today, the customer's supplier to reach by phone, fax, e-mail, website and other communication channels. If a company wants to be competitive, it is obliged to respond to these new communication technologies.

Technology is no guarantee of success, but constitutes an essential precondition for a successful contact center. The technology offers business efficiency and effectiveness and allows customer contacts and other forms of distributed data with the customer about the organization to take place.