A call center or Call Center is from the standpoint of the company, a deal that effectively combines voice communications and data processing technology to enable an organization to implement critical business strategies or tactics for the purpose of reduce costs or increase revenues.

Physically, a call center is a place where a group of people manage large columns of incoming and outgoing calls for purposes of sales, marketing, customer service, technical support or other specialized business activity. The group of people are operators or agents, which are equipped with data terminals or telephone terminals and PCs from a private telephone exchange (PBX).

CCI, Call center Service company providing its quality services with the necessary elements for, with a centralized telephone, establish mutually beneficial relationships with customers, suppliers, etc.