Is there a way to actually – gasp – improve the level of customer service in the call center?

How does one normally improve a procedure? Some folks like to put it in the hands of experts. In this case that might mean call center outsourcing.

By adding customer relationship management to call center customer service, businesses are finding success with outsourcing. Many are keen to reduce costs and provide better service in a down economy.

But this doesn't have to be the case. One thing keeping quality up in the outsourcing sector is a renewed focus on specialization. "If businesses could adequately handle their customer service duties, customer service outsourcing would be a non-issue. "As operating budgets continue to tighten, leaving the responsibility to expert is logical."