When managers think about call center furniture they tend to think first in terms of the cubicles that the agents sit at when taking calls, also known as the "bullpen."

While the bullpen is the largest and arguably most critical component in any call center furniture "ecosystem," it certainly is not the only one - there are also supervisor stations, training rooms, break rooms, reception areas and executive offices to consider as well. Typically most companies coordinate the design of these areas with the design of the main call center floor.

When a company establishes a new call center, managers tend to think of the size of the bullpen first (in addition to any growth considerations). This, in turn, often drives the decision as to which building or facility will be leased. Beyond that there is the design of the bullpen itself: How many work stations and which configuration is going to work best?