In an effort to streamline and improve services to the public, Louisville Metro Police are merging the anonymous crime tip line and the Telephone Reporting Unit into one call center.

The center will provide alternative methods for handling calls for service. In some cases, reports may now be taken over the phone instead of dispatching officers.

The center’s main number — 574-LMPD — will be available and staffed 24 hours a day, seven days a week.

Officials expect the volume of calls to at least double at the new center from about 4,600 per month to between 8,000 and 10,000.

Nearly 250 Lexington workers will be losing their jobs when Verizon closes its call center there in March.
The Lexington Herald-Leader reports the company told employees at the center about its plans on Monday.

Communications Workers of America Local 3372 President Joey McCarty says the facility has 230 hourly workers represented by CWA and about a dozen managers.

McCarty says workers will be offered two types of severance packages under their contract. He says the facility's final day of operation will be March 28.

Contact Center Compliance (www.DNC.com), an industry leading provider of "Do Not Call" compliance solutions, announced today the availability of SmartBlock (TM), a new "Do Not Call" compliance solution created for teleservices companies to improve sales agent productivity while eliminating the risk of sales agents contacting a consumer who has been listed on a Federal, State or Internal Do Not Call list.

Santa Rosa, CA (PRWEB) January 12, 2010 -- Contact Center Compliance (www.DNC.com), an industry leading provider of "Do Not Call" compliance solutions, announced today the availability of SmartBlock (TM), a new "Do Not Call" compliance solution created for teleservices companies to improve sales agent productivity while eliminating the risk of sales agents contacting a consumer who has been listed on a Federal, State or Internal Do Not Call list.

Under the current “Do Not Call” laws, consumers who have listed themselves on the Federal or State Do Not Call lists can no longer receive unsolicited telemarketing phone calls from for-profit businesses except where a pre established relationship has been established. If a registered consumer is called, the guilty telemarketer can be subject to penalties of up to $16,000 for each number that is called in violation.

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The census is coming and so are some much-needed temporary jobs
During the next eight months, roughly 1,500 Utahns will help ensure the accuracy of the official 2010 U.S. Census by answering questions phoned into a call center opening next month in Sandy
Only a few of those positions have been filled so far, and three Salt Lake Valley temporary-staffing agencies have been retained by U.S. Census Bureau contractors to fill out the ranks.
"It's quite exciting to land a deal like this that comes around only once every 10 years," said Dallas Larson, owner of Quest Staffing Services in Taylorsville.

His small business, along with Remedy Intelligent Staffing and Synergy Staffing Partners, will supply about 500 employees to the call center, which is in a building that formerly served as a call center for Discover Card.

Source : http://www.sltrib.com/business/ci_14175254

Call centers Services are something outdated. In this consumer-driven market and with the convenience of high-speed Internet, the clients are no longer choosing call centers for solutions. They are impending for contact center solutions by means of email, texts, IM etc. Getting calls from clients and giving answers is no longer sufficient to keep your clients loyal to you, and it is time to be more pro-active in your dealings to maintain customer relationships and give solutions to their problems for making any sales deal.


The global community for giving contact center solutions is increasing furthermore offshore outsourcing to the India has manifested into a major globalization of this industry with considerable cut in prices. If you are thinking of building a prosperous business, you’ll require having the right location, the right people to man your center, the superb facilities, the capital to invest, and the right business intelligence software to make a good impact among your potential clients.

What You Need for Having Your Own Contact Center:-

People:-
In order to giving contact center solutions, this is the nearly all significant feature when you’re considering setting up your own offshore contact center. The necessary factors would be to decide the correct location and exploring the pool of workforce available there. You should also seem at the population in the area with the cause being that a location in Asia would provide you with the service with less labor or general pay expenses compared to the United States or any of the European countries. While you study to pool of workforce at hand, there, you should be considering the education level of the people available in that locale. India is a large country with accessible skilled people and also the Philippines.

Cultural Affinity:-
One of the vital reasons to decide locations in the Philippines and India is that most of the population in these two countries is good familiar with the English language, and these two countries also have cultural affinity being under British and American rule respectively in the earlier period. As long as spoken English is concerned, while mutually countries are well conversant with English there are some differences in the pronunciations with Indians swaying a bit towards the Continental side and the Filipinos are versed in American English and culture. This is crucial if you are in look for of giving contact center solutions from offshore points.

Low Cost:-
For a contact center business the next most crucial part is cut-down price significantly. Building contact centers in the Philippines and India would certainly decrease staffing cost, and with the right business logic in place, you may be saving more cutting down on idle time of the agents. The supposed labor expenses and low salary in these two countries have fascinated several organizations to build up business in giving contact center solutions.

A call center or Call Center is from the standpoint of the company, a deal that effectively combines voice communications and data processing technology to enable an organization to implement critical business strategies or tactics for the purpose of reduce costs or increase revenues.

Physically, a call center is a place where a group of people manage large columns of incoming and outgoing calls for purposes of sales, marketing, customer service, technical support or other specialized business activity. The group of people are operators or agents, which are equipped with data terminals or telephone terminals and PCs from a private telephone exchange (PBX).

CCI, Call center Service company providing its quality services with the necessary elements for, with a centralized telephone, establish mutually beneficial relationships with customers, suppliers, etc.