NRG Global Solutions Pty. Ltd., an Australian debt management company servicing multinationals in the telecommunications, banking and finance industries, opened yesterday a new, 150-seat call center at the Eastwood City Cyberpark in Quezon City.

The firm’s local call center operation, which started on Aug. 8, 2008 with only five seats, plans to expand operations in the Philippines by adding clients from Australia.

"NRG is the first Australian collection company to establish a presence in the Philippines. The company chose the Philippines for its agent talent pool, infrastructure, and readily available vendors and suppliers focused on supporting the international call center sector," the company said.

NRG recently incorporated a Philippine subsidiary, NRG Global Solutions (Philippines), Inc., to serve the firm’s Australian client base.

"The company has gone through measured growth from its Brisbane-based call center, opening with only five seats in a Manila business process outsourcing (BPO) center in August 2008. We are excited with this new phase of growth in the company, as it exponentially increases our presence from five seats to 150 seats," Laurence Barlow, co-founder and chairman of NRG, said in a statement yesterday.

He added: "It made business sense for us to move a portion of our call center operations offshore as the Filipino government encourages foreign investors to set up here in the Philippines with its conducive business environment, incentives, and special economic zones. We also want to capitalize on the abundant talent pool and redundant infrastructure available in the Philippines.