It is a common notion that call centers only handle calling for companies. But as the outsourcing industry develops, call centers have also evolved themselves and have diversified their services. Call centers in India and around the world are not only handling inbound and outbound calls, but they are literally working as a back office for companies.

Let’s have a look at the call center solutions available these days:

1. 24×7 live Email Support: Most companies allow their customers to contact them via email. People send emails to companies for various reasons like filing a complaint, requesting a change in their services, ordering products and services etc. Through 24×7 live email support, a company can send reply to all such mail within minutes of their arrival. Specially designated professionals can handle the queries, complaints and comments in the emails and provide appropriate response to the sender without much delay.
Email support is extremely useful when a person needs written records of the conversation for present or future needs. The company can send written manuals, required documents and proof of transactions via email support.

2. 24×7 live Chat Support: Other than email, instant messaging is also a widely used method of communication on the Internet. The companies know this and that’s why they provide the option of live chat support to their customers. They can simply contact a call center representative and discuss their queries or file their complaints. Call centers provide this solution to enhance the customer support and credibility of the company.

Live chat support is very useful in places where the caller cannot use a phone. It allows the customer to have a conversation which is similar to a phone conversation, but only in written.

3. Inbound calling: Handling calls from the customers is one of the most basic and important call center solutions. A trained professional who has been given all the information about the company, answers call and provides assistance to customers. These days, inbound calls of all kinds of companies, from technology to retail, from automobile to education, are being outsourced to offshore call centers.

These call centers provide cheap and efficient inbound calling solutions for companies who want to provide 24×7 support to their customers and want to assure them that the company is ready to help them as and when they need it.

Call center solutions have been constantly changing and evolving, with time. If you are also planning to hire a call center to get one or more of these solutions for your company, then consider the following points before you do that:

1. Choose the solution that suits your requirements.

2. Choose a reliable call center that has fully trained professionals.

3. Ensure that your customers are aware of the customer support options.

Call centers provide multiple solutions for companies and enhance their market value and credibility by ensuring that every customer that calls them for help, finds a solution to his or her problem.