Call center job description is highly volatile and depends upon company to company. The basic function of call center job is public dealing and selling of products. The job description requires excellent communication skills. The call centers are now dealing with multinational clients; hence the job demands proper language and accent control.

Depending upon the profile of company, the job description of call center can demand selling of products, troubleshooting and maintenance support or customer help desk. Selling of products requires you to have good marketing skills and a sharp memory. You should be spontaneous to address the customer queries. You should have the product names and specifications at finger tips; no one wants to keep holding the line while you search for the item. You should also have the ability of multitasking. On one time you may have to take the order and simultaneously type the order in the computer.

If you are handling the customer support section, you should have good reasoning skills. You should be technically versed with the problems faced by the customers and provide them with a satisfactory solution. This calls for good event handling techniques and excellent communication skills. You have to make the customer understand what you are speaking. Since here the customer base is varied you have to handle different type of customers with different backgrounds.

Excellent spoken communication skills, good typing speed, sharp memory, analytical reasoning, spontaneous are a few skills that are required for call center job. The salary has a wide range depending on experience, skills and location. Education qualification is not a major concern for call center jobs.