The ultra modern facility is a 24 -hour seven -day -a- week one stop resource center for all KQ customers, including passengers, and cargo services. 

Speaking at the official opening ceremony, Kenya Airways Group Managing Director and Chief Executive Officer Titus Naikuni said that the airline had set up the center in line with its strategy to ensure seamless flow of information to customers through a one-stop point. 

"Our customers come first. They deserve accurate and real time information delivered through the use of the best technology," he noted adding that the contact centre would complement the Website and E-Ticketing services. "Passengers will also be able to book flights through our new center and pay for their tickets through MPesa". 

He said the latest development would improve services and give efficient and convenient traveling experiences to customers. 

Dr. Naikuni pointed out that the advancement of information communication technology had necessitated the centralization of information services. 

The new contact center he added will be equipped with the latest call center technology for best customer experience.