Bleeding corporate balance sheets, falling demand in the face of financial crisis, tight liquidity and customer budgets, fall in service tariffs, enterprise skepticism over infrastructure investments, high levels of unemployment, have thrown growth in call centers services off-course. Revenues of several companies in developed nations took a hit due to reduced demand of products and services in major markets and loss of key sales contracts in 2009. Call center service revenues fell from grace as a result of companies throwing outsourcing plans on the backburner, renegotiating existing contracts at lower prices with existing service providers and postponement of contract extensions, and renewals. Recession induced contract renegotiations have especially dented revenues in the industry. The recessionary pressures also bifurcated large contracts deals into smaller contracts of lower values, with shorter turn-around times.

Read more: http://www.sfgate.com/cgi-bin/article.cgi?f=/g/a/2010/10/25/prwebprweb4688454.DTL