Communication this is the main factor to solve and increase any problem, if you have good communication with party then your problem can easily be sort out but bad communication will definitely increase it.

In Call centers the main work is communicate with callers to resolve their problem, to do so you require to listen their query properly and cleanly. Because you can only resolve their query properly if you heard the requirement clearly. Expressing your feelings and opinions clearly and effectively is half of communication, and the other half is listening and understanding what others communicate to us.

Effective listening will surely help to improve the calling quality and working speed.