Call center agent is the first person who directly get in touch with customers and responsible to handle all inquiries of your customers through the telephone, chat or mail. Call center Agents are those people who handle incoming calls or outgoing customer calls for any business . Any agent might handle account inquiries, customer complaints or any technical help desk support issues. So its very important to have a good call center agents who can handle all type of customers across the globe very well and resolve their problems with very effective way.