A Call center is basically an office where customer service representatives attend inbound calls of customer regarding queries and information fulfillment, and where outbound calls to potential customers and clients are made.

Call centers today are part of the business world. We distinguish between outbound and inbound call center. Which is used primarily to acquire new customers, be taken forward in inbound call center really only calls. Here, the customer must be active. The call center employees take the calls, advise and accept orders. This type of call center works primarily on behalf of large customers.