Employees at a Valdosta call center donated thousands of pounds of goods to the food bank Wednesday.
What makes the donation even more special is the fact that some of the Fresh Beginnings employees could use the food themselves but instead they wanted to help others out.

When Johnique Grate isn't working at the busy Fresh Beginnings Call Center, the single mother is at home with her two children or at school to become a nurse. She said it was in her heart to donate food and she brought in 176 pounds of it.

"You get your blessings when you bless others, so mine are coming," said Grate.

Bank of America says it will close its Wichita call center and vacate the 50,000-square-foot building by July 30 of next year.

The center has 310 employees. KAKE-TV reports the company announced Wednesday it was exercising an early lease exit option on the facility.

Bank of America moved into the call center in October 2006 after spending $10 million to renovate the space. At the time it was the biggest of the company's three national call centers and replaced a smaller one in Wichita with fewer employees.

Bank of America signed a 10-year lease on the building and received numerous incentives from the state of Kansas for keeping the center in Wichita.

Company spokeswoman Diane Wagner says the closing will allow Bank of America to save money and consolidate work at other call centers.

Verizon is planning to open a new customer service center in downtown Pittsburgh.

According to company officials, that means more than 200 full-time jobs will be coming to area.A Verizon representative said a college degree is preferred but not required for the new jobs. Job seekers with a technical background will also have an advantage.The pay scale for the soon-to-be jobs ranges from $12 to $27 an hour based on education and experience.Workers at the center, which will sit along Seventh Avenue, will help customers using Verizon's fios Internet and television services."We thought this was a good place to put a center, where we can respond to our customers quickly, and the city will benefit from the success that fios has in Pennsylvania,” said Verizon spokesman Lee Gierczynskil.The center is set to open in May.

Hiring at a fairly frantic pace, Ryla Inc. is nearly halfway toward reaching its goal of employing 600 people at its Lafayette operations.

And the 600 number might be surpassed, as the company gears up its call center facility that provides customer service.

"If we get the people, we have the jobs. If we get the applicant flow, we could do as much as 700," Mark Wilson, Ryla president and chief executive officer, said following a ribbon-cutting ceremony to welcome the company to the local business community.

"We're really excited about the reputation the community brings -- the work ethic. It puts us in a place where we feel comfortable."

Alorica Inc. opened the call center in August 2009 and acquired Ryla about eight months ago.

Greater Lafayette Commerce sponsored Monday's celebration of the name change of the facility to Ryla, which is holding a job fair this week for potential employees.

"We're always excited when a business comes to our community. Especially those that are hiring," said Resa Hodnett, membership program manager at Greater Lafayette Commerce.

Lafayette resident Lana Fleming was hired by the company during the initial wave of employment on Oct. 4.

"I'm really enjoying it. I just graduated from college and they hired me as an assistant to the trainers," Fleming said. "I'm getting to apply my education to my job."

Lafayette Mayor Tony Roswarski attended Monday's ceremony and said Ryla is helping the city, which had an unemployment rate of 9.2 percent in September, take a "wonderful step" forward.

"This is going to be a great company, a great place to work. As we work to compete in the global economy ... we have to show we have that work force for the future."

Immediate employment opportunities are available for qualified applicants.

"We have (jobs) available now. We're in a position to hire folks today," Wilson said. We'd like to get to 600-plus in the next 30 days. We're open for business and trying to create the 'best job you've ever had.' "

Sitel, the Nashville-based call center company that took over Corning Inc.'s photonics testing center in Erwin two years ago, will lay off about 300 workers by the end of the year.

4More Appointments, Inc. confirmed today their new marketing protocol for 2011 will be dubbed, "Call Center in the Box." The format is a compilation of call center services, email extraction and high volume e contacts for business owners. "We would love to thank our Swedish counterparts Anders Person and Ake Johansson for their commitment over the past few months. There were several stamps in the passports getting Call Center in the Box off the ground," said Richard Pamenius, executive VP, "but I think we have finally arrived at a solution that both maximizes penetration and provides a seamless CRM interface for our clients."

The marketing format is designed to run on a VOIP (Voice Over Internet Protocol) service and provide the user a real time interface with their prospective new clients. The service will be able to extract emails by the thousands, send these prospects a simple introductory e contact and be loaded into a predictive dialer for call routing. The simple format will allow clients to choose marketing campaigns on a weekly, bi-weekly or monthly basis. "The new upgrade will improve performance in almost every dimension of our client's business model, without raising our prices a dime," Pamenius was quoted.

KENNESAW, GA -- If you've got patience, are a good listener and have a positive attitude, you could land one of 1,000 seasonal jobs or one of 400 permanent ones in the Ryla Call Center in Kennesaw.

You'll be taking customer calls from top companies and helping resolve questions and complaints.

"With the growth that Ryla is undergoing right now, we feel really confident that a good majority of the individuals on seasonal who are interested will have an opportunity to stay on with us," said Karen Clay of Ryla.

For call center candidates, it's been a tough road looking for work.

"Really hard," said job candidate Cameron Sankey. "Looking for a job since January after my birthday. It was ugly. Everywhere I go they say 'We'll give you a call back.' I'm frustrated, very frustrated."

"I've been out of work since 2008," said another Ryla candidate Jazzsmine Howard. "I graduated from high school in May of 2008 and I worked a little while after I graduated, and I've been of work ever since then."

Both candidates got the jobs and will start training at once and start answering phones in about a week.

And whether it's on a phone call or in an interview, it's all about attitude.

"The person on the phone doesn't know you," said Ryla's Andre Malone who had been in the call center business for years. "How can you get upset about what they are upset about? Let them be upset and see if you can help them."

To apply visit www.Ryla.com

With both Verizon and Apple are yet to officially confirm the arrival of the CDMA iPhone on Verizon early next year, it is left to tech bloggers and enthusiasts to look for clues that point towards either of these companies prepping themselves up for a launch.

Yesterday, there were reports about AT&T training its staff to handle queries related to other smartphones, which they have been concentrating on lately. This also points towards the possibilty of AT&T preparing itself to be less dependent on the iPhone as it might be losing its iPhone exclusivity.

Read More at http://www.iphonehacks.com/2010/10/verizon-hiring-call-center-staff-for-iphone-launch.html

• Monday, October 18, 9:00am - 4:00pm
• Tuesday, October 19, 9:00am - 7:00pm
• Wednesday, October 20, 9:00am - 4:00pm
• Thursday, October 21, 9:00am - 7:00pm
• Friday, October 22, 9:00am - 4:00pm
• Monday, October 25, 9:00am - 4:00pm
• Tuesday, October 26, 9:00am - 7:00pm
• Wednesday, October 27, 9:00am - 4:00pm

• Must be PC literate and pass a computer based pre-hire assessment
• Inbound call center and excellent customer service experience a plus
• High school diploma or equivalent required
• Professional dress is required
• Bring a copy of your resume and two forms of government-issued ID
• Must not have any felonies or misdemeanors
• Must be able to pass a drug screening and national background check

Whenever there’s news about typhoons hitting the country, we have to make sure that our safety is our primary concern. Same thing goes with your call center as they also help their call center agents come to office or arrive home safely after work.

How do you keep yourselves safe on the road? Here are some tips:

    * Always listen to the latest news regarding the latest weather situation through company bulletins
    * Make sure to bring extra money, clothing, bottle of drinking water and food on your bag, you’ll never know when you’re going to need it
    * Enable your mobile phones to call, this means to charge your phone’s batteries and have enough credits to call someone in emergency situations
    * Also stash an umbrella (three folds is okay, but the longer umbrella is proved to last longer). This goes even if you have your car going to work (better to be safe than sorry)
    * Keep the number of your call center hotline or your immediate supervisor’s number to inform them if you will be late or absent or if you need some immediate help in nearby areas

So those are some helpful tips to remember to keep you, call center employees safe on the road. Can you add more to the list?

West Corp. said Monday that it will hire 700 more full-time employees at its two San Antonio area call centers to support the needs of an existing wireless client and the expansion of West’s mortgage services business.

West would not divulge the identities of the clients, nor would it release financial details.

Omaha, Neb.-based West already employs 1,500 workers in Northwest San Antonio and 400 workers in Universal City. The new hires are in addition to West’s recent announcement back in September that it would separately hire 500 people in Universal City.

Once hiring goals are reached, West will have 3,100 employees in the San Antonio region.

West will host job fairs on Tuesday, Oct. 19, from noon to 7 p.m., and on Wednesday, Oct. 20, from 3 p.m. to 7 p.m. Individuals may apply online at www.westemployment.com.

A small business phone answering service or call center service can help you proactively manage your business and keep in constant contact with customers. You can focus on growing your business, while a team of professional agents acts as your full-time, peak-time or after-hours call center. A call center service provides 24-hour service, and helps you increase sales and improve customer loyalty. If you’d like your small business to improve sales and present a more impressive corporate image, sign up for a small business phone answering service or call center services.

Stay connected with your customers with a small business phone answering service or call center service. For a reasonable price, you’ll receive an individual phone answering solution to meet your business’ needs. The small business phone answering service or call center service will partner you with a team of agents who handle calls professionally, accurately and efficiently. You’ll be able to choose a customized greeting, and your team of agents will answer customers’ questions however you choose. A small business phone answering service or call center service will even act as your sales staff, taking and processing your orders; this takes the administrative task of answering phones away from your employees, freeing up time and saving you money.

Your customers will appreciate reaching a helpful, live person rather than an automated messaging system. Call agents gain a thorough understanding of your business, so they can provide customer support, take orders, qualify leads, schedule appointments, run surveys and more. They’ll handle emergency calls professionally, matching each call to the correct person. Agents will handle work-hours calls, taking over during your lunch break or whenever you’re busy. Call-answering services also handle bilingual calls and provide translation services. Agents will also handle after-hours calls—a small business phone answering service or call center service provides 24-hour phone answering service 365 days per year, so you can feel secure even on sick days or vacation days.

You’ll begin by letting the small business phone answering service or call center service gain an understanding of your business, and your goals for inbound calls. The small business phone answering service or call center service will work with you to develop scripts so agents will handle phone calls to appropriately meet your objectives. You’ll then receive call data to track how the service meets your goals. A small business phone answering service or call center service will provide you with call trends, source code data and conversion rates. A CSS, or Customer Service Specialist, will listen to all calls to track individual team member performance, so you can revise scripts as needed and keep track of progress.

Hundreds of job-seekers lined the halls of the TriPointe building in Evans this morning hoping to land a position with Afni Inc., which plans a 500-person call center.

The company plans to hire 250 jobs initially, then another 250 by February.

Almost 250 people lined up within the first 40 minutes of today's job fair, which will run until 7 p.m. at TriPointe, 3001 8th Ave.

“This by far exceeds our expectations,” Dave Usrey, Afni's human resources director, said of the job fair turnout.

By comparison, about 500 people turned out at an all-day job fair for a recently opened Afni call center in Florida, Usrey said.

Most of the positions at the Evans facility are entry-level call representatives, starting at $9.50 an hour with incentive opportunities. Afni will also hire at least 25 front-line supervisors as well as positions in human resources, information technology, operations, instructors and quality control. The front-line positions will start, depending on experience, in the low $30,000 range, Usrey said.

Among the job seekers in line for management positions was Bob Boswell, Republican candidate for House District 50 in the state Legislature. Boswell has been unemployed since the restaurant he owned, Western Sizzlin', closed eight months ago after more than 20 years as an Evans institution.

“It's a godsend,” he said of call centers arrival. “It ought to lay to rest, too, some of the comments made about people who are on unemployment. The vast majority of people on unemployment weren't looking to get on unemployment. Obviously, there are hundreds of us out here that are doing our damndest to get off of it.”

Nebraska human services officials ushered in a new way of offering economic assistance services on Tuesday.

The celebration focused on the first customer service center, where Department of Health and Human Services staff members will do interviews, take customer changes and provide information and referral services over the telephone.

By 2012, the state will have four customer centers to process and approve requests for economic assistance including food stamps; Aid to Dependent Children; energy assistance; Kids Connection health insurance; Medicaid; assistance to elderly, blind or disabled people; child care; job training; education; meals; respite; transportation; and employment preparation.

"More than ever before, we're working to bring efficiencies to the people in our state," HHS CEO Kerry Winterer said in a news release. "That means doing our best to provide great customer service and make it easier for people who are eligible for our services."

Through ACCESSNebraska, people can apply for services online. The system also offers document scanning and economic assistance case file retrieval.

By 2012, these customer service centers will be open.

    * Lincoln: approximately 100 staff; to take calls in November

    * Fremont: 150 staff; the target date is February 2011

    * Lexington: 50 staff; fall 2011

    * Scottsbluff: 100 staff; January 2012.

Todd Reckling, director of the Division of Children and Family Services, said the centers are not designed to be open to the public. The focus is on customer service over the phone.

"However, I want to emphasize that people will continue to have the option of going to a local office and talking to someone in person even after all four centers are in place," he said.

The local offices are equipped with computer kiosks and telephones.

The Lincoln center will be the test site for a new universal case management system. Instead of having one assigned caseworker, clients will call an 800 number for assistance. They won't have to wait for workers who might be on vacation or home sick.

A Texas-based teleservice company has opened a branch in Presque Isle that could employ up to 100 people in the next year.

Balance BPO, an inbound customer service organization that handles technical support calls for Fortune 500 and other companies, has set up shop in the former MBNA and Connect North America space, according to the Bangor Daily News. It plans to share space with another company, payment processor TxVia, which also plans to hire about 100 people. Tim Lavin, co-founder, CEO and president of Balance BPO, is a native Presque Isler and wanted to open a branch in the city because of The County's strong work ethic, he told the paper. The Presque Isle office will be known as the Center of Excellence.

The company received funding and assistance from the Northern Maine Finance Corp. and the U.S. Department of Agriculture's Rural Development program, and is in the process of earning Pine Tree Zone certification, according to the paper.

With one snip of a ribbon more than 1,000 jobs will be coming to the metro.
On Wednesday, officials cut the ribbon on a new U.S. Bank 24-hour call center at 12800 Foster St. in Overland Park.

"We will be taking calls from customers for fraud detection and go into investigative mode," said U.S. Bank Chief Executive Officer Richard Davis.

Davis said the Overland Park site was chosen after a careful look across the country for a location.

"Three hundred were on the list," he said. "Then five. Then two. And we picked you."
"They found smart people that would work hard and humble people who didn't care about who got the credit," said Sen. Sam Brownback. "This is a key thing to take place."
The plan is to have 500 of the new jobs filled this year and close to 1,300 workers in place by 2013. Most of the jobs will be phone-based that will require on-site training.

The Department of Public Works’ Call Center will stop taking calls for flood debris collection on Friday.

So far, 10,570 calls have been received since the July 22 flood to collect debris. Crews will take piles of debris up to 2 cubic yards with the normally scheduled garbage pick up. Sanitation will resume the $50 charge for piles exceeding 2 cubic yards.

The City’s Self Help Centers, 3879 West Lincoln Avenue and 6660 North Industrial Road will be open to accept flood debris from residents. The centers are open every day but Wednesday from 9:00 a.m. to 5 p.m.

In present, call center is a great option to improve customer relations and expand customer bases in a cost effective way. India is a preferred destination for outsourcing for many countries, because a number of benefits that India offers.

Here are some reasons described why choose India for outsourcing:

Highly Skilled calling agents:

India has a large number of multilingual and dedicated professionals who give 100% efforts. Before attend to calls, agents are given extensive training on their voice, accent and communication. All agents are capable to handle any kind of customer in an efficient manner.

Wide range of services providers:

Call Center India have expertise in providing inbound, outbound, voice, chat, email support. India is a one stop solution by providing various call center services to various offshore outsourcing companies like financial firms, telecoms firms, medical and insurance firms, banking firms etc. By shaking hand with and Indian call center company, you can get large list of services and more.

Save expenses:

Choosing India for outsourcing call center projects, you can save more than half of its current operating expenses. By Outsourcing you can use your resources to increase your business productivity.

24 hours services a day:

The geographical position of India gives it the right time zone advantage. Call center companies based in India continues serve their services at 24 hours a day. Choose India for outsourcing and get 24/7 customer support.

Latest technology and vast infrastructure:

Outsourcing companies based at India are composed with the latest communication equipments and vast infrastructure. Outsourcing to India you can get numerous advantages of technological like 100% recording, best of breed communication infrastructure.

Customer service happens to include an in-depth meaning than just offering simple services. Call center customer service do not necessarily conclude with the given act of carrying forward any task that customers asked for. The potential and true customer service functions as an efficient market strategy, which can distinguish business into an exceptionally competitive environment.


An essential call center customer service can create a brand. By means of implementation, good customer support service can prove to be the right pathway to develop quality within any organization. This will be the right way that ultimately results into alluring the new consumers together with offering the superior customer retention.

In any successful business venture, call center customer service is usually constituted of a lot more actions. Usually, these services allow having a closer focus on customers and what customers actually needs through any given service.

Customer services offer a business the right prospect of looking at the services from the customer viewpoint. In turn it will also help administration sector to initiate the essential changes, if necessitated. It is needless to indicate that every company seeks for a brand name in the market.

Branding any organization is one intricate procedure where the name, services, products and the image of the company are put forward differently in minds of both existing and probable customers. It is not at all surprising that most customers select one business-based re-organization.

Time has changed and so is the preference of the customers. In the past, customers use to locate reliability and quality in terms of both services and products. Nonetheless, high-quality customer care services can enhance the company branding.

It is quite astonishing as to how businesses tend to lose customers just because of one employees operating in the call center was found having one bad day. Additionally, it is astonishing to find out how often the businesses confront breakdown in order to collect data from the valuable consumers. This can be used for up gradation to the current service levels.

Keep in mind that a customer do not forget his experience if treated badly or made to understand their needs are found to be insignificant. In fact, the poor customer experience will also be shared with family and friends. However, in a customer’s mind, the business linked with poor customer service gets rejected no matter how high grade the service or product delivers.

In the competitive surrounding, it will be important to have one well-established customer care unit that can play a key role to distinguish the company. For having the effective results, there should be customer care training so as to teach the staff members how to listen carefully to all the customer queries and seek out means to extract real customer needs. It is through right training that call center agents will be able to convert the customer needs into management information for the purpose of making decisions.

A customer-care center works as one on-going cycle that starts and ends with customers. In best times, a great deal of priority is forwarded to customer care that happens to be attractive feature for a business to lead to its continued existence.

Due to high levels of unemployment, call center workers are becoming cheaper to hire in the U.S. According to the head of the country's largest business process outsourcing company, the wages in the country have come down to match the call center costs in India, reports James Lamont and Joe Leahy of FT.com.

High unemployment levels have driven down wages for some low-skilled outsourcing services in some parts of the U.S., particularly among the Hispanic population. But at the same time, wages in India's outsourcing sector have risen by 10 percent this year. Adding to it, senior outsourcing managers based in the country command salaries above global averages.

According to Pramod Bhasin, the Chief Executive of Genpact, the company is expected to treble its workforce in the US over the next two years, from about 1,500 employees. As people in the U.S. are ready to work at lower salaries, the company can hire some seasoned executives with experience in the U.S. for less money, said Bhasin.

According to Suresh Vaswani, joint Chief Executive of Wipro Technologies, half of the company's 110,000-strong workforce will be non-Indians in two years, from the current 39 percent.

The move to expand operations in the U.S. also comes as protectionist rhetoric against outsourcers rises in Washington. Since U.S. business had helped India's outsourcing industry back on its track, Indian outsourcers should also be sympathetic to the deep economic woes in the U.S.

Considering working in a call center? As with any job, there are things to be said in its favor, and things to be said against it.

But really one can’t say that all call center jobs have this advantage, and all call center jobs have that disadvantage, because the jobs that fall under this category vary enormously. There can be no simple breakdown of pros and cons to apply to all call center jobs.

So let’s approach the matter instead by looking at some of the ways these jobs can differ, and how that affects their benefits and limitations:

1. Will you be making outgoing calls, or receiving calls?
This is a key factor. Almost all call center jobs where you make outgoing calls are unpleasant, stressful jobs.  Nearly every call you make will be to someone who absolutely does not want to talk to you.

Outgoing calls are sales calls, solicitations for contributions, bill collecting calls, etc. The kind of calls people resent.

Marginally less bad on average are polling calls. But even here, the majority of “polls” are really thinly disguised marketing calls, and many people have come to resent them as much as any other marketing calls.
So be prepared to be cursed at, hung up on, lied to, lectured on how what you’re doing is against the law (whether it is or not), threatened, and otherwise abused.

On the other hand, if your call center is receiving incoming calls, that’s more of a mixed bag. Some - like certain kinds of complaint lines - may be almost as unpleasant as telemarketing call centers. (“Almost,” because there’s still something extra distasteful about having to initiate an unpleasant call.) You’ll be dealing primarily with people who are unhappy with some situation, and insisting you fix something that often you cannot.

But at least with incoming calls, you know the people want to talk to you. Furthermore, they may just be grateful they got a human being, given that it’s so common nowadays for companies to automate as much as possible of their calls. (Then again, if in order to get to you at all, they had to endure interminable stalls by the computer trying to force them to use the automated system and hiding the live operators from them, they probably won’t be feeling so “grateful.”) And it’s not always about complaints or anything negative. You might be answering questions, providing directions, taking sales orders, etc. On those calls, it’s more the exception than the rule that people will berate you.

Again, would you rather cold call people and try to snow them into buying Wally’s Widgets, or receive calls from people already wanting to buy Wally’s Widgets and just needing to give you their address and credit card number?

2. Are you working in a call center in your own country, in your own culture, using your first language?
For most call centers, the bulk of the calls you’ll be making or receiving are to or from the United States. But of course not all call centers are in the United States; this is one of the more commonly outsourced jobs to countries with much cheaper labor costs.

There are a lot of important differences in the quality of your job, though, that depend on its location.
One is hours. In the United States you’ll nearly always have very conventional hours, especially for outgoing calls. People are needed on the phones during standard business hours, and when people are awake, not the middle of the night.

But what if you’re in India, or the Philippines? You’ll likely be working when the United States is awake and active, not when your country is. So get ready for the graveyard shift.

Furthermore, obviously communication is key in this line of work, and a native English speaking American has a huge leg up when dealing with Americans on the phone. From understanding slang and colloquialisms, to having a shared body of “common knowledge” one picks up from one’s culture, to being familiar with a wider array of proper names, to understanding accents and having one’s accent understood, it’s just a much tougher job for most non-Americans.

There’s also the hostility factor. As unpleasant as people can be when dealing with someone at a call center, an even higher percentage of them will be unpleasant if they are Americans dealing with a call center outside their country. To some extent just from generic anti-foreigner sentiment, but also because they may resent jobs leaving the country, or they might resent this added level of inconvenience of speaking to someone who is not fluent in English (even if the person is fluent in English, but they’re falsely assuming they aren’t due to the accent).

3.  Will you be in a skilled position where you will exercise autonomy and individuality in your calls, or will you be reading from a script?
A fair number of call center jobs are very, very close to automated even though technically they’re human calls.  But your job, in effect, is to be a machine, to say the same things in the same ways over and over and over again, because some marketing study has determined that saying these things in these ways “works” best. Often you will literally be reading from a script.

In some ways perhaps that’s less stressful, because you can completely zone out and emotionally detach from what you’re doing.  But surely hours of that everyday does not make for a fulfilling job.

There are other call center jobs, though, that require something a lot more than mimicking a robo caller.  Perhaps you are in the tech department of a company, taking calls from the public needing help figuring out what’s gone wrong with their software, or their oven, or their satellite TV. Or perhaps you are working some kind of crisis hotline, suicide prevention line, 911 line, etc. In jobs like that, there may be preliminary stages that are scripted or semi-scripted, but soon you’ll be a human being responding to a human being, not a machine. You likely will have received special training, and will need to call upon important skills to help people.

In all the intangible ways that workers can be disrespected - the way they’re addressed by supervisors, the way they’re rapidly churned through because it’s understood there is a huge pool of people willing and able to do their job, the way demeaning restrictions are put on them at work, etc. - call center jobs can be among the worst. But the closer you get to the robot end of the scale, the worse they are in this respect. If you have some degree of specialized medical knowledge, and you’re entrusted with taking calls from the public on a poison control line, you’re not going to be treated so much like an utterly disposable machine reading a script.

4.  How ethically dubious will your job be?
Frankly call center jobs can require you to do really distasteful, unethical things. Though again this factor varies enormously from job to job. Treating people disrespectfully may be what you do your entire work day, or it might constitute less or no part of your job.

What unethical things? Well, let’s start with the scripted sales calls telemarketers make.
These are designed to be as manipulative as possible, to exploit any available human weakness. They make use of verbal tricks such as only asking questions that cannot be answered in a way that rejects what you’re selling. They withhold any and all relevant information that might make the sale less likely, unless absolutely required by law. This is the lowest form of hustling, the kind of thing that makes used car salesmen seem like genuine human beings.


If you’re working in a foreign call center, you might be expected to lie about something as simple as your name. Tell the caller you’re named “Jenny” so they’ll be more likely to think you’re American.
Some call center jobs make money based on how long you can keep people on the line. If you’re a sex line operator or a make-believe psychic, you’ll be using every trick you can to stall callers, to keep them hanging on for more and more expensive calls.

So the pros and cons of call center jobs are not uniform. There are a few more general things that can be said, though - things that if they don’t apply to literally every such job, at least apply to nearly all of them. These include:

* It’s sedentary work. That may be an advantage if you have certain disabilities or just prefer to be able to sit all day, but it’ll have all the usual health consequences of this kind of sedentary work.
* It’s usually not very high paying, yet somewhat higher paying than other jobs of roughly the same skill level, perhaps to offset how unpleasant these jobs mostly are.
* The work environment is typically a large number of people crammed fairly close together, each in a little cubicle or work station. So it’ll have that kind of noise and hubbub.
* You’ll be talking to many, many people over the course of the day. Depending on the job, in most cases this’ll be poor quality human interaction, but talking on the phone all day can be good or bad depending on if you’re an extrovert who feeds off even this level of human contact, or an introvert who’d rather be left alone.  If you’re a “people person,” you may have a certain amount of leeway to alter the quality of the interaction. If you’re genuinely interested in people, like to ask them questions, like to kid around with them, etc., you may actually find some of your calls quite enjoyable (as will the people on the other end of the line who got you instead of a sourpuss that hates their job).
* You won’t be judged visually. Typically the people you’re interacting with won’t know or care if you’re attractive or unattractive, old or young, fat or thin, in a wheelchair, covered with tattoos, clean shaven, or what have you. Your workplace is unlikely to have any but the most lax rules on how you must dress for work.

Overall, call center jobs are bad jobs that people only take because they’re desperate and they aren’t able to land anything better. They tend to have high turnover and low job satisfaction.

Certainly these are not absolutes, however. Your experience will vary a great deal depending on the precise call center job, as well as the skills, values, attitudes, and expectations you bring to the job.

Hilton Reservations call center will close, not because the jobs will be going to Philippine Call Centers.

As per the issued news release from David Trumble, the spokesman for Hilton’s western operations, the expiration of the leased contract will end in October and that the company has decided to “to consolidate its western operations and to close the Hemet reservations center.”

But according to the news article, there are some few that were not released and were given offers but are not allowed to disclose to the media.